Contact Us

Contact Jerrydental

Last Updated: October 13, 2026

Contact us for questions about products, orders, deliveries, returns or our website. Do not send a full payment card number, security code, password or unnecessary identity documents.

Jerrydental is operated by an individual seller in Germany. You can contact the seller using the business address, email or telephone number below, including for questions about the seller's identity or an order.

Business Address:
Elberscheidter Feld 2, Velbert, 42555, Germany

Support Email:
hello@jerrydental.com

Phone:
+49 2052 928320

Website:
https://www.jerrydental.com

Customer Service Hours:
Monday–Saturday: 9:00 AM–6:00 PM, Germany local time (CET/CEST, as applicable).
Sunday: closed.

We respond to customer enquiries during our published support hours. Response times may vary with the nature and volume of enquiries.

Order and delivery support

Include your order number, the email address used for the order and a short description of the issue. For delivery questions, include the tracking reference if one has been supplied. Contact us promptly for an address correction or pre-dispatch cancellation; our ability to stop a shipment does not limit a statutory right of withdrawal.

Withdrawal, returns and product faults

An unequivocal email or postal statement is sufficient to notify us of statutory withdrawal. You do not need to give a reason or obtain our approval. The optional model form, return address and deadlines appear in the Return & Refund Policy. For a faulty or incorrect item, describe the problem; photographs can help an investigation but do not automatically become a condition for legal remedies.

Privacy and accessibility requests

For a privacy request, email us with the subject “Privacy request” and explain the right you wish to exercise. For an inaccessible page or feature, describe the difficulty and contact us by email or phone for assistance. Our privacy contact and complaints information are set out in the Privacy Policy.

Complaints

Send a complaint to our support email or business address with the order reference, the issue and the outcome you seek. You retain the right to contact a competent authority or use any available judicial or payment-provider remedy.