Shipping policy
Shipping Policy
Last Updated: October 3, 2026
Store: Jerrydental
Delivery Coverage: We serve the United States and other destinations where shipping is offered at checkout. Available delivery destinations depend on the checkout options for the selected address; please confirm availability before placing your order.
Delivery options and any destination-specific estimates are displayed at checkout. Please check that delivery is available for your address before placing an order.
1. Processing and delivery estimates
Order Cut-off: 6:00 PM (18:00), Germany local time (CET/CEST, as applicable), Monday–Saturday. Orders placed after cut-off, on Sundays or on days when processing is unavailable due to public holidays enter the processing queue on the next actual processing business day. An order placed before cut-off is not guaranteed to ship that day.
Handling Time: 1–3 business days after payment confirmation and entry into the processing queue, Monday–Saturday. Public holidays may affect actual processing. Handling covers order preparation before carrier handover and is separate from transit. If significant delays arise, we will inform you by email.
Estimated Transit Time: 6–9 business days after carrier handover for orders to which this standard shipping estimate applies. For our published estimate, business days are counted Monday–Saturday. Carrier operation days, customs processing and public holidays may differ by destination; actual delivery timing can therefore vary. Where the checkout shows a different destination-specific estimate, use that estimate for your order. Transit excludes handling time and is not a guaranteed arrival date.
Estimated Combined Time: Normally 7–12 business days (1–3 handling plus 6–9 transit) for orders using the standard estimates and the stated business-day convention, counted after the order enters processing. Orders after cut-off, non-processing days, customs checks, destination holidays or carrier conditions can change the calendar delivery date. Please check the applicable estimate at checkout.
Processing and transit are separate stages. Please review the delivery estimate displayed in the relevant product and checkout information before ordering. We will inform you of a material delay and your available options. If no delivery time is agreed, the applicable statutory delivery rule applies; an estimate does not remove legal remedies for late delivery.
2. Shipping charges, taxes and customs
Shipping Charges: Free shipping is offered without a minimum order value to all destinations for which we accept shipping orders at checkout. We do not add a standard outbound shipping charge at checkout.
We display order charges applicable at checkout before you submit the order. International orders may be subject to destination-country import duties, taxes or customs charges that are not ordinary outbound shipping fees. Whether any such charges are collected at checkout or on import depends on the destination and order arrangements; please contact us before ordering if the destination-country import charges or responsibility for payment is unclear; these costs are not included in our free outbound shipping offer unless explicitly stated at checkout. Our standard outbound shipping remains free for destinations accepted at checkout.
3. Tracking
Tracking Availability: After dispatch, we send a shipping confirmation with a tracking number and link where available. Check your spam folder or contact support if the message is missing.
When tracking details are supplied, use the carrier’s tracking website or the tracking link provided in your shipping confirmation. A tracking scan does not by itself prove that the consumer received the goods. Contact us if tracking appears incorrect or stops updating.
4. Delayed, lost or damaged deliveries
Contact us if an order is overdue, appears lost, arrives damaged or contains a wrong item. We investigate with the carrier and provide the remedy required by law. In ordinary consumer sales, transit risk generally remains with the seller until you, or your nominated third party other than the carrier, take physical possession; the statutory exception for a carrier independently commissioned by you remains applicable.
Photos and packaging can assist a carrier inquiry. We do not make a short damage-reporting deadline a condition of mandatory rights, or require you to settle our carrier claim before you receive a remedy.
5. Address corrections and failed delivery
Provide a complete recipient name, street address, house number, postal code and destination country. Contact us promptly if you notice an error. We explain whether an address can still be changed and do not promise that an already dispatched parcel can be redirected.
Failed Delivery or Re-Shipment Charges: If an incorrect or incomplete address causes a parcel to be returned, additional re-shipping costs may apply only where lawful and properly disclosed to you. Contact us promptly for an address correction; a change cannot be guaranteed after dispatch.
Any additional charge must have a lawful basis and must be disclosed appropriately. If an order is split into multiple shipments, we do not add shipping charges inconsistent with the original free-shipping offer.
Shipping support
Business Address:
Elberscheidter Feld 2, Velbert, 42555, Germany
Support Email:
hello@jerrydental.com
Phone:
+49 2052 928320
Website:
https://www.jerrydental.com
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