Refund policy

Return & Refund Policy

Last Updated: October 3, 2026

We offer a voluntary 30-day return request window for eligible items, subject to the conditions in Section 6. Separately, where applicable law grants a statutory right of withdrawal, that right applies independently of our voluntary policy and does not require our approval.

Where the applicable law grants a 14-day withdrawal right for an eligible distance purchase of goods, you may withdraw from the contract without giving any reason within 14 calendar days. The period begins after you, or a third party you nominate other than the carrier, receive the goods. For goods ordered together but delivered separately, the period normally begins after the last item is received; special statutory timing rules apply to deliveries in multiple lots or regular deliveries.

Notify Jerrydental by an unequivocal statement sent before the deadline. Email or post is sufficient. You do not need our approval, a return authorisation number, a particular form or a reason. Failure to supply the legally required withdrawal information can extend the period under applicable law.

Withdrawal Email:
hello@jerrydental.com

Postal Address:
Elberscheidter Feld 2, Velbert, 42555, Germany

Our Contact Us page also provides contact information.

1. Optional model withdrawal form

You may copy the following into an email or letter. Using this form is optional; another unequivocal statement is equally valid.

To: Jerrydental customer support

Postal Address:
Elberscheidter Feld 2, Velbert, 42555, Germany

Email:
hello@jerrydental.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: [goods]. Ordered on: [date] / received on: [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s): [only if sent on paper]. Date: [date]. Delete whichever does not apply. An order number may be included to help us locate the purchase.

2. Sending goods back

After notifying us of withdrawal, send back the goods without undue delay and no later than 14 days after the notification, unless we have offered to collect them. The deadline is met if you dispatch the goods before it expires. Contact us for routing assistance, but do not wait for approval if that would cause you to miss a legal deadline.

Return Address:
Elberscheidter Feld 2, Velbert, 42555, Germany

Return Method: Returns are accepted by mail only. Follow the routing instructions provided by our customer support team. We recommend a trackable shipping service and keeping the tracking reference until the return is resolved.

You may handle the goods as needed to establish their nature, characteristics and functioning. You are liable only for diminished value resulting from handling beyond that level and only where permitted by law. Opened packaging or missing tags do not automatically remove statutory withdrawal.

3. Return costs and fees

Direct Return Shipping Costs: For voluntary change-of-mind returns, including a size, colour or style preference, the customer pays return postage. For defective, damaged or incorrectly supplied goods, Jerrydental covers necessary return postage or provides a prepaid label where applicable. Statutory withdrawal costs are subject to the disclosure rule below.

For statutory withdrawal, you bear direct return costs only if we informed you of that obligation before purchase; otherwise we bear them. Any required cost information for goods that cannot normally be returned by post must also be supplied before purchase.

Restocking Fee: We do not charge a restocking fee for eligible returns.

No restocking or administration fee is charged for statutory withdrawal. Necessary costs of a statutory remedy for faulty, damaged or incorrectly supplied goods are borne by the seller. A lawful diminished-value deduction is assessed separately from a restocking fee.

4. Refunds following withdrawal

We reimburse payments received, including the least expensive standard delivery charge offered for the order, without undue delay and no later than 14 days after being informed of withdrawal. Extra delivery costs resulting from your choice of a more expensive delivery method need not be reimbursed. We may withhold reimbursement until we receive the goods or evidence of dispatch, whichever occurs first, unless we have offered to collect them.

Reimbursement uses the same payment method as the original payment unless you expressly agree to a different lawful method without cost. Store credit cannot be imposed instead of a statutory monetary refund. Your bank’s posting time does not extend our legal reimbursement deadline.

Voluntary Return Inspection and Refund: After we receive an authorised voluntary return, inspection normally takes 1–3 business days. For eligible returns, we process the refund to the original payment method within 3–7 business days after inspection. The payment provider or bank may take approximately 3–5 additional business days to post the funds; posting times vary and are not guaranteed. None of these commercial time frames extends the statutory withdrawal reimbursement deadline stated above.

5. Faulty, damaged or incorrect goods

Statutory rights for nonconforming goods are separate from withdrawal and any voluntary returns offer. Depending on the conditions of German law, remedies include free repair or replacement and, where the conditions are met, price reduction, termination and damages. Claims for defects in ordinary new goods generally have a two-year limitation period from delivery, subject to applicable exceptions and protective timing rules.

Contact our support team with the order number and a description of the problem. Retaining photographs and packaging can help us investigate damage, but a short reporting period or a missing original package does not remove mandatory rights.

6. Exceptions and voluntary returns

Statutory exceptions apply only when the goods and transaction meet their legal conditions, for example goods made to your specifications or clearly personalised, or genuinely hygiene-sensitive sealed goods that have been unsealed. Ordinary footwear, accessories, sale items and opened packaging are not automatically excluded as “final sale”.

Additional Change-of-Mind Policy: For a voluntary return, items must be unworn, unused and unwashed, in the same condition as received, with original tags and packaging, and accompanied by proof of purchase. Within 30 days after delivery, email hello@jerrydental.com with the order number and reason for the voluntary return, and request authorisation and return instructions before posting the item. After authorisation, mail the item to the instructed return address, retain proof of dispatch, and share tracking where available. These voluntary-return requirements do not restrict statutory withdrawal or legal remedies for faulty goods; statutory withdrawal never requires our authorisation.

Additional Return Window: We offer a voluntary 30-day return policy. You have 30 days after delivery to request a voluntary return.

Voluntary Return Mailing: We provide return instructions after reviewing your request. Please dispatch an authorised return promptly after receiving instructions and follow the provided mailing instructions. Contact us for the mailing instructions and any applicable post-authorisation return arrangements; we do not state a fixed post-authorisation dispatch deadline for this additional offer. Contact us if you cannot dispatch promptly. The statutory withdrawal dispatch deadline in Section 2 applies separately.

Voluntary Exchanges: Direct exchanges are not guaranteed for all items. You may return an eligible item and place a new order after the return is processed. Contact us for an appropriate solution for a defective, damaged or incorrect item.

For this additional voluntary return offer, worn, washed, altered or customer-damaged items and items missing required original tags or packaging do not meet the stated condition requirements. Any further product-specific voluntary exclusion (such as custom-made, gift-card or final-sale products) applies only if clearly disclosed and legally permitted; such exclusions do not remove statutory withdrawal or faulty-goods rights.

For voluntary returns, original shipping charges paid at checkout are generally not refundable unless the return is caused by our error. The statutory withdrawal reimbursement rule above applies separately.

Returns support

Business Address:
Elberscheidter Feld 2, Velbert, 42555, Germany

Support Email:
hello@jerrydental.com

Phone:
+49 2052 928320

Website:
https://www.jerrydental.com